Terms & Conditions
Terms & Conditions
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which beads(“from here on referred to as ‘we’, ‘us’ or ‘our’”) make our Website (the “Website”) available to you (from here on referred to as ‘you’ or ‘your’)and any of our services which are accessible on or via our related Websites (“beadsbaby.shop”).
By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions, so please read them very carefully. As with all our other policies, these terms and conditions and any other matter connected to ordering on beadsbaby.shop are governed by the laws of India.
These Terms and Conditions govern your use of the Website and the Beads services.
1. Order Acceptance Policy
1.1 All orders received are subject to acceptance by us and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
2. Changes to your order
2.1 If you wish to change your order, please reply to your order receipt as soon as possible. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been ‘assigned to production’, no changes can be accepted. Please note during peak seasons we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
3. Cancelling your order
3.1 Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by replying to your order receipt email. Please note that once orders have been 'assigned to production', orders cannot be cancelled. Please note that once orders have been 'assigned to packaging ', no changes can be accepted.
3.2 For peak seasons, we are unable to guarantee cancellation of orders within 72 hours of the intended delivery date.
3.3 Refund is applicable, only on exceptional cases (only due to any lapse from our side). Cancellation of order shall be notified before 48 hours for international orders and 24 hours for local orders within India.
Any complaints raised on a later date for quality of selected products will not be accepted.
4. Incorrect / Incomplete delivery information:
4.1 If you provide us with incorrect or incomplete delivery information when placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you by email to confirm the details to acquire additional information from you.
4.2 We will not be liable for any delay if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund or compensation. Further to this, any order delayed due to incorrect/incomplete information may result in your order not arriving in perfect condition, as a consequence of extensive delivery time, will not be refunded given the fault is yours. To avoid such issues please ensure at least two contact telephone numbers are provided for the recipient of your order.
4.3 Should a recipient reject delivery of an order, no refund or replacement will be offered.
5. Product Substitution Policy:
5.1 The selected picture is only a sample product,and may not look exactly the same as it looks in the picture.Occasionally, us and our local dealers may not have some items listed in the product description in stock,- in such a scenario we will be contacting you for clarification.
5.2 We cannot guarantee that the colour shade will perfectly match the one shown in the picture. For instance, a yellow product may be presented in a paler or a deeper shade. The same with pink, and many other bright colored products, the shades may vary.
6. Late Delivery
6.1 If we are unable to deliver your order on the selected date due to circumstances within our control, you will be offered compensation which may include a complimentary gift and/ or partial refund for the products. Please note we will not be able to reimburse the cost of the add on (Extra's) products or gifts and gift baskets unless these are returned to us at the cost of the recipient. All returned goods must be unopened and be received back to us in their original packaging to qualify for a full refund.
6.2 Please note any claim must be submitted within 3 days of the delivery date.
6.3 If we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we will either leave a note or call the recipient directly to schedule a new delivery time.
6.4 In the case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package. Upon the package being returned to us we will issue a full refund as long as the products are unopened and returned in their original packaging.
If the delivery may delay due to natural calamities, strikes or any other political reasons and in such cases, delivery will be made on the following day or any later date as per the requirement of the customer. In case the delivery on a later date is not acceptable, we will refund the paid amount to the customer.
In countries where baby shops are closed on Friday/ Saturday / Sunday or on public holidays and the order falls on that day, the delivery will be made on the next working day.
7. Delivery Times
7.1 We cannot guarantee an exact delivery time or the delivery time slots offered, as this depends on the availability of our logistics team and our delivery service provider. Same day delivery is only possible; depending upon the convenience of our outlet. In most cases you will be given the option of choosing between morning or evening delivery.
8. Delivery to public addresses
8.1 Orders sent to hospitals, hotels, companies, universities or public buildings are guaranteed for delivery as far as the front reception/security desk. If your delivery is going to such a location please provide the full name and at least two telephone numbers of the establishment and your recipient and as many delivery details as possible.
8.2 In the case of hospitals, we will need the recipient’s ward and room number. We will attempt to deliver your order in accordance with each establishment’s procedures, but we cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms. Please check with the hospital before placing your order.
8.3 If you wish to send flowers to someone staying in a hotel, you should specify their room number (if possible) and the name of the person under which the booking was made. Please note that hotel security often do not allow our drivers past the reception. We will deliver to the reception and ask the hotel staff to call the recipient to collect the flowers from the reception. We are not liable for any delay and/or non-delivery as a result of the hotel staff not informing the recipient of the delivery.
9. Satisfaction Guarantee
9.1 On very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged goods, please contact us immediately so that we can arrange one of the following:
9.1.1 a redelivery on the next available delivery date; or
9.1.2 a full or partial refund (% refund depends on the specific circumstances of the issue).
9.2 Typically we will not offer both a refund and a redelivery. Where items have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system. It is important that we are contacted as soon as possible regarding any issues. We need to be informed of any issues within 3 days of the delivery date to give us the best chance of successfully resolving the matter. We will, at our discretion consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order or providing any other compensation.
9.3 In the event that a small item, such as a balloon or rubberized nipple, should arrive damaged or be missing, we may be unable to resend that item in which case we would be happy to refund its value or provide a credit note of equal value.
9.4 If we believe that there has been an abuse of our 100% Satisfaction Guarantee policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend items and to refuse to take orders from these customers. If we make such a decision, we will inform the customer of our decision in writing, via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
10. Mistakes
10.1 From time to time, there are small human errors made (for instance, very occasionally a message card goes astray or an item is forgotten). In such circumstances, we will do our best to make the situation right for the customer. If the customer believes that the delivered item
is substantially different from that described we reserve the right to request a photograph of the product so we can judge the situation. We may, at our discretion, offer a partial refund or a discount on a future order, but do not guarantee that we will do so. We believe in being fair and this is the spirit in which we will approach such situations. We would not, for instance, give a 100% refund if a message card did not arrive, as the customer has received significant value in terms of the flowers nor would we give a full refund if some items were missing, damaged or substituted; we would make what we would be considered by a reasonable person to be an appropriate compensation.
11. Duplicate Orders
11.1 If, for whatever reason, you placed two or more identical orders and you notify us, we will issue a full refund for the duplicate order, provided our local florist has not prepared or delivered the item. If we have not been notified and your order has already been assigned for processing you will not be entitled to a refund. We are not responsible for orders placed by mistake and no refund or compensation can be offered in such instances.
12. Special Requests
12.1 You can use the special request box to provide more details to us and the delivery team (desired delivery time, additional information for the address, extra phone number, important instructions etc). Under no circumstances can we guarantee that special requests will be met. If such requests cannot be met, you will not be entitled to a refund or compensation. We will not give any warning when these instructions cannot be followed.
13. Abusive Behaviour
13.1 We will not tolerate abusive behaviour to our staff or the delivery team in any way, shape or form. Whilst we endeavour to do our very best, mistakes are sometimes made. Purchasing from us does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non abusive fashion and with the level of respect to which every human being has a right. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future. If this abuse is rather violent or physical, we will escalate it to court.
14. Cut Off Times
Our cut off times for deliveries are shown on our flower delivery pages. However, these cut off times are guidelines only and, whilst we keep to those times in most instances, from time to time we may move the cut off times forward or back, to respond to business situations that may arise. Please note that cut off times are much earlier for delivery on Holy days and Mother’s Day so please order in advance to avoid disappointment.
15. User Comments
15.1 You agree that any material, information or ideas or other intellectual property that you transmit to this site is, and will remain, our property.
15.2 Furthermore, you accept that you are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, inflammatory, pornographic or profane material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
16. Copyright and Trademarks
16.1 All wording and imagery on all our Websites are copyrighted except retail products by international brands0. You may not copy, modify or distribute all or part of any of our copyrighted works or trademarks, or other content from any of our related Websites, without our express written consent.
17. PAYMENT OF DELIVERY BY CARD ONLINE
17.1 Order flowers by credit card
In order to fulfil your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site
Once the order is raised and confirmed, our system will point you directly to the payment gateway where you will input necessary information about the bank card. You will receive an email with the status of your payment. This way of payment is fast and convenient. We will deliver the bouquet on the same day or the delivery date chosen by you when you raise the order.
You can pay conveniently and securely by credit card. We accept all major credit cards: VISA, MasterCard and American Express. For the payment process, we need the following information : card number, expiry date and card verification. The card verification can be found depending on the card type on the back or front of your credit card. The payment processing is done by the payment gateway company. All data is encrypted for secure transmission of SSL.
17.2 Payment failure
In the event your card payment didn’t go through, it can be due to a few reasons; the problem isn’t often on our side but you can have the following problems with your card:
1. Your amount is not debited – You might receive a message from your bank that the payment could not be processed. You will also see the payment failure screen.
2. Your amount is debited – In this case, you will be left wondering why you did not see any kind of notification. You can send an email to [email protected] to check the status of the order and payment .
When payment failure occurs, it could be because:
1. Bad internet connection: A stable internet connection is absolutely necessary for a transaction to go through successfully. If the internet speed fluctuates heavily then it could affect the transaction. Also, closing the tab or window will result in a payment failure or incomplete payment.
2. The payment system may be overloaded; therefore you can make the order again.
3. The card may not be suitable for Internet payments.
4. Authentication failure – Wrong details entered
Authentication failure happens when:
The wrong card details are entered
OTP cannot be verified
The 3D secure password was not entered correctly
In such cases, you receive messages from the bank that the payment could not be processed. Usually, money is not debited and you can try another transaction after few minutes.
5. Insufficient amount of funds on your account
17.3 Delayed Notification
Whenever a person makes the transaction, he/she receives notifications from the bank and the payments platform. A buyer should receive an email about the success of payment. But there could be times when emails are not delivered and SMSs don’t reach buyers. There could be several reasons why these notifications are delayed. You can wait for a few hours and if you do not receive any acknowledgement, then contact the seller or the payment gateway you chose to make your payment(We have more than one payment portals integrated for your convinience).
17.4 Payment Security
We recommend you order online using our secure order form or by phone. If using a credit card from outside the Euro zone the currency conversion will be done by the credit card company.
18. General
18.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website and/or the FF Service from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the FF Service or Website. Changes will be effective four (4) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
18.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website and/or the FF Services for any reason at any time.
18.3 There Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.4 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act.
18.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, and agreements between you and us (whether written or oral) and sets the entire agreement and understanding between you and us relating to the subject matter hereof.
19.Return Policy
Beads believe and is committed to fair trade practises, hence our return policies are rather simple.
Firstly, thank you for making your purchase with Beads, and apologies for any inconvenience- if caused.
~You may return products that are defected/has any other issues with the purchase, within 3 days of receiving the delivery.
Kindly note that the first step is to send us an email in this 3 days.
This is followed by a return pick-up by the same courier service provider, which will be initiated from our end.
Upon receiving the returned product and processing it, we will refund your amount.
~If the returned product is found to have a manufacturing-defect or perhaps a mistake from our end with your purchase-- we will send back the shipping charges along with your refund amount.
~Kindly do not return items for slight color variations in real life as opposed to seen on the website. This, unfortunately, cannot be helped.
~The following are Items that cannot be refunded for hygiene and logical reasons:-
undergarments, mothercare products that make direct skin contact, and toys.
~If you have any further queries or wants more clarity, feel free to send us an email to "[email protected]" and we will get back to you at the soonest.
Many thanks and have a great day,
Beads